Fresh figures show which borough doctor's surgeries patients rate the best and the worst.

The GP Patient Survey 2024, carried out on behalf of NHS England, asked residents for their views on GP surgeries across a range of areas.

The categories included the ease of getting through on the phone, helpful receptionists, the ease of using websites, satisfaction with appointment times, how confident patients were of the healthcare professional they saw and an overall satisfaction rate.

The Uplands Medical Practice at Whitefield Health Centre received only a 45 per cent overall satisfaction rate, the lowest score out of all the practices in Bury.

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The practice was also ranked the lowest scores in ease of using the website (11 per cent) and treating patients with care and concern (66 per cent).

On the other end of the spectrum, the practice which was rated best in Bury was Garden City Medical Centre with an overall satisfaction rate of 91 per cent.

It also came out on top with an almost 100 per cent score for treating patients with care and concern (96 per cent) and helpfulness of receptionists (93 per cent).

RESULTS: Percentage of overall satisfaction from patients from highest to lowest across GP’s in Bury:

GARDEN CITY MEDICAL PRACTICE – 91 PER CENT

WALMERSLEY ROAD MEDICAL PRACTICE – 87 PER CENT

TOWNSIDE SURGERY – 82 PER CENT

BLACKFORD HOUSE MEDICAL CENTRE – 82 PER CENT

FAIRFAX GROUP PRACTICE – 81 PER CENT

WOODBANK SURGERY – 81 PER CENT

ST GABRIELS MEDICAL CENTRE – 79 PER CENT

KNOWSLEY MEDICAL CENTRE – 77 PER CENT

MONARCH MEDICAL CENTRE – 76 PER CENT

RIBBLESDALE MEDICAL PRACTICE – 76 PER CENT

RADCLIFFE MEDICAL PRACTICE – 75 PER CENT

UNSWORTH MEDICAL CENTRE – 75 PER CENT

THE BIRCHES MEDICAL CENTRE – 73 PER CENT

WHITTAKER LANE MEDICAL CENTRE – 71 PER CENT

HUNTLEY MOUNT MEDICAL CENTRE – 67 PER CENT

MILE LANE HEALTH CENTRE – 67 PER CENT

ROCK HEALTHCARE LIMITED – 65 PER CENT

RED BANK GROUP PRACTICE – 65 PER CENT

TOWER FAMILY HEALTHCARE – 60 PER CENT

PEEL GPS – 59 PER CENT

LONGFIELD MEDICAL PRACTICE – 59 PER CENT

THE ELMS MEDICAL CENTRE – 56 PER CENT

RAMSBOTTOM MEDICAL PRACTICE – 54 PER CENT

THE UPLANDS MEDICAL PRACTICE – 45 PER CENT

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This year’s reports highest and lowest ratings (91 per cent and 45 per cent) are similar to last year’s rating with a slight increase (87 per cent and 37 per cent).

One of the best-rated categories was the helpfulness of receptionists at Bury GP surgeries with Woodbank Surgery receiving a 94 per cent satisfaction rate and Garden City Medical Centre and Blackford House Medical Centre both received over 90 per cent satisfaction.

Garden City practice manager Nicola Guffogg said: "We are extremely pleased that our patients are happy with the service that they receive at Garden City.

"Patients are at the heart of everything we do and we will continue to deliver quality services to our patients."

In rating how easy it is to access the GP via phone, Knowsley Medical Centre received the best rating at 78 per cent satisfaction and Wood bank Surgery and Garden City Medical Centre received 77 per cent.

The lowest rating for this category was Longfield Medical Practice at 26 per cent.

The worst-rated category was how easy it is to use the GP practices' websites.

The worst rating was The Uplands Medical Practice with 11 per cent and Whittaker Lane Medical Centre with 14 per cent.

The highest rating was Townside Surgery with 78 per cent.

The latest survey consisted of around 2.56 million questionnaires sent out to patients aged 16 or over registered with GP practices in England, from January 2, 2024, to March 25, 2024.

Around 699,790 patients completed and returned a questionnaire, resulting in a national response rate of 27.3 per cent.

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GP partner of The Uplands Medical Practice, Dr Ifat Hussain said: “We acknowledge the recent NHS GP Patient Survey results and while we're pleased to see some improvements in access, we recognise there's still more work to do.

“It's crucial to note that the survey (January-March 2024) doesn't reflect recent significant improvements, including our new telephone system and enhanced online services introduced in spring.

“Our own patient surveys carried out more recently show a positive trend, and we're committed to further improvements this Autumn.

“Community health initiatives, such as our bake-off, women's health events, and mental health drop-ins, which showcase our dedication to comprehensive care, have been really well received.

“We're actively listening to patient feedback at every stage and working closely with our wonderful Patient Participation Group, Healthwatch, and other local stakeholders to continually enhance our services.”