A care home in Bury has been rated inadequate for the second time amid safety concerns.

Bankfield care home is a residential care home on Gigg Lane in Bury that provides accommodation and personal care for up to 47 older people and people living with dementia.

At the time of inspection, 22 people were living at the home.

The service was rated inadequate for its safety, effectiveness and how well-led it is. It required improvement on the caring and responsiveness of the service.

The Care Quality Commission report said that people were not supported safely, and medicines were not safely managed. An allegation of abuse was not reported to the CQC or the safeguarding team.

The report also said: “People were not always treated with dignity and respect.

“We observed one person receiving a vaccination in the middle of a busy communal lounge.

“Another person was left asleep with their dessert on the dining table for a long period of time.”

In regard to safety, the report found that: “One person who had fallen on three separate occasions did not have their risk assessment or care plan reviewed after each incident to assist in managing further falls.

“The same person sustained a serious injury following a fall at the home, no medical intervention was sought for over 48 hours.”

Accidents and incidents weren’t analysed in a timely manner and CQC inspectors had to intervene on one occasion when a resident was using a garden chair as a mobility aid instead of a zimmer frame.

One resident was also left sat in the hot midday sun without sunscreen or shade and inspectors had to ask staff to check on them.

In regard to care and treatment, the report stated: “We observed one person withdraw their consent for the COVID-19 vaccination and staff did not respect this decision and supported the vaccinator to carry out the injection.

“Staff did not clearly explain the process to the person or give them time to respond.

“On reviewing consent forms for the COVID-19 vaccination, we saw staff had signed them for some people on behalf of the person or their legal representative without the authorisation to do so or having any best interests' discussions.”

Many residents described the communal lounge as being very noisy and that two residents didn’t use it because of the level of noise.

Also, the high staff turnover and lack of continuity of permanent staff meant people were not familiar with the staff member who was caring for them.

The report added: “On asking people if they felt listened to by staff, they told us, 'The staff do listen, then it fizzled out. Things are said then it doesn't happen' and 'Some staff are pretty forgetful'.

“On asking people about their support with personal care, one person told us, 'I am offered a bath when the staff feel like it. They tell me when I can have one'.”

The CQC findings said: “The last rating for this service was inadequate (Published 29 January 2022) and there were breaches of regulations.

“At this inspection we found the provider remained in breach of regulations.

“This service has been in Special Measures since 29 January 2022.

“During this inspection, not enough improvement had been made and the service remained in special measures.”

The care home was contacted for a comment however we were unable to speak to anyone.